Our customer service representative will reply your request within a few working hours to find out more about the refrigerated truck transportation, moving or packing services that you require and arrange for a site visit, if required. Subsequently, once you have confirmed out service, we will issue you with an invoice attached within 1 or 2 working days.

You can cancel or amend your booking up to 7 days before the scheduled move/transportation date for free, subjected to the availability of our workers and machinery. Any cancellation or amendment made less than 7 days before the scheduled date may be subjected to additional cancellation costs.

Your satisfaction is our main priority. If you are not happy with the quality of our services provided, please contact our customer service line at +6011-2518-6571 or email us at sales@worldfrozen.com

We understand that there may be certain unforeseen occasions where you may need our service in a rush – the same day or within short notice. In this case, you can get in touch with our customer service representative at +6011-2518-6571 or email us at sales@worldfrozen.com with your request and we will do our best to fulfil your needs.

We accept only bank transfers or cheques at the moment. At least 50% deposit is required prior to the scheduled move date. Final payment is to be made prior to the service commence on the move day. For Purchase Order arrangement, payment is due within 30 days from the date of invoice.